ANALISIS EFEKTIVITAS PELAYANAN SAMSAT KELILING DALAM OPTIMALISASI PENERIMAAN PAJAK KENDARAAN DI KOTA PAGAR ALAM
DOI:
https://doi.org/10.70679/jpes.v1i2.35Keywords:
Effectiveness, Mobile Samsat, Vehicle Tax, Public ServiceAbstract
The Mobile Samsat is a public service innovation that aims to bring motor vehicle tax payment services closer to the community, especially in areas far from the main Samsat office. This study aims to analyze the effectiveness of the Mobile Samsat service in optimizing vehicle tax revenue in Pagar Alam City. The research uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results show that the Mobile Samsat service is considered effective in increasing taxpayer participation, supported by strategic service locations, fast and easy processes, and strong coordination among agencies. However, challenges remain such as lack of information on schedules and limited internet access. Efforts to improve service quality through innovation and more intensive outreach are needed.
Keywords: Effectiveness, Mobile Samsat, Vehicle Tax, Public Service
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References
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